Please note: Alfred is now called Vinton but this blog was published prior to the name change.

Our favourite hot topic – AI – is showing no signs of cooling. AI still dominates tech news.

Recently, The New York Times has officially filed a suit against Microsoft and OpenAI for copyright infringement, saying their content was used to train ChatGPT. That’s certainly going to be one to watch.

We think AI will become more obvious and ubiquitous. We’re going to see growth in Alfred (now known as Vinton), and other similar AI-enabled tools. AI meeting assistants are becoming much more commonplace and most of us are comfortable with AI bots joining video calls. We understand the value that tools like Alfred bring to client-vendor interactions.

AI in 2024 heading for a blog

We think we'll see that extending to in-person meetings too, and phone calls (with anonymised PII and redacted personal data so that there are no privacy concerns). And ultimately, we'll see AI used to do tedious and repetitive tasks such as sales admin and updates, with voice activated updates that are completely automated.

What else is being predicted for AI in 2024?

We've summarised a selection of interesting articles predicting what AI will bring in 2024.

"How Some Experts See The Future Of AI In 2024" - Forbes

This Forbes article summarised the opinions of AI business leaders:

  • Sustainability - massive energy consumption to power all of the emerging AI vs using AI to solve the most challenging issues with the environment. With 2023 noted as the hottest year on record, the latter is a pressing issue.
  • Global challenges - will regulations differ massively between nations?
  • Security - should we be allowing AI systems to make decisions?
  • Commerce - we're likely to see more usage in businesses for decision-making
  • Enterprise - responsible AI adoption is going to be crucial to maintain trust between enterprises and their clients

"Generative AI will go mainstream in 2024" - The Economist

2023 was a lot about experimentation with AI. The Economist predicts that 2024 will be about deploying AI at scale – and they even mention using AI to summarise recordings of meetings. Alfred and other meeting AI apps are, as we predicted, going mainstream!

The Economist also points to data-centric firms being able to move fastest in terms of AI. It's another area we've often highlighted. Poor data leads to poor decision-making and using AI to analyse poor data could be very detrimental to a business.

"What to expect in AI in 2024" - Stanford University

In this article, seven of Stanford's fellows in the Human-Centered Artificial Intelligence faculty predict the biggest AI stories for 2024:

  • If embraced, white collar productivity will benefit, to make jobs better and allow professionals to do new things that weren't possible before. Rarely will it replace any job.
  • We'll all need to be much more aware of deepfakes and disinformation created by AI.
  • A lot of AI runs using GPU processors. Could there be a shortage?
  • The rise of agents that actually do things for you rather than just there to chat to. Examples mooted are make reservations, plan a trip...
  • Legislation for AI development needs to be passed so that AI is developed according to the appropriate, ethical values.
  • Take time to ask ourselves what's permissible in terms of AI in our lives.
  • Regulations on AI and consumer privacy will need to be addressed.

"17 Predictions for 2024: From RAG to Riches to Beatlemania and National Treasures" - NVIDIA AI

There's a whole raft of ideas in this blog where NVIDIA experts cover seventeen predictions for AI. We've extracted a few of them but recommend you read the full blog!

  • 2024 will be about creating partnerships and collaborations with cloud providers, data storage and analytics companies to deploy big data efficiently
  • Companies will have hundreds of customized applications using proprietary data that is suited to various parts of their business
  • Expect to see standardized safety protocols that are adopted across industries.
  • Everyone could become a developer: prompt the AI to create applications and services.

There's so much contained in the NVIDIA blog, it's hard to summarise it! Read the whole list of ideas at the NVIDIA website.

"What's next for AI in 2024" - MIT Technology Review

MIT writers look at the four AI trends to look out for in this "What's Next" series. The four trends encompass:

  • Chatbots: we're likely to see millions of little AI models solving specific problems. But as MIT points out, language models often make stuff up, are riddled with biases and easy to hack... How those problems are solved is yet to be determined.
  • Video: we've already seen how fast photorealistic AI-generated images have impacted the mainstream and video will follow. MIT points to AI already in use - see the deepfake younger Harrison Ford in the latest Indiana Jones film. The actors and writers strikes in 2023 centred a great deal around the studios' exploration of using AI.
  • Disinformation: creating deepfakes is, as MIT puts it, "stupidly easy" and people can be easily fooled by AI-generated content. AI content has already been "weaponised" in elections in Argentina and Slovakia. With the US elections in 2024, and likely the UK too, we strongly feel there's an urgent need to fight against disinformation.
  • Robots that multitask: roboticists are starting to build general-purpose robots that can do a wider range of tasks rather than one specific task. For robots, the problem has been a lack of sources of data to learn how to do domestic or industrial tasks.

There are obviously hundreds of other articles predicting AI for 2024. AI has the potential to make a huge difference in the way we live and work, but it also has the potential to be used for nefarious purposes. Let’s hope that 2024 brings a consensus for safe usage that will benefit us all.