success stories

1000s Salesforce users unlocking the power of video

Featured customers

MBW logo and a construction worker photo

Construction | Service Cloud | Field Service

MBW adds video recording to its Construction operations to enhance safety, improve project visibility and accountability, save time and transform site operations

“Thanks to the addition of videos to our processes, the Supervisor had such a detailed and consistent understanding of the Site progress that he validated the handover to the GC (General Contractor) from remote, saving 2 days/1400 miles round trip to the site, a ‘first’ for us for a large project”

— M. Morrison, Head of Operations, MBW

Logistics | Sales & Service Cloud | Training use case

Brambles (ASX: BXB) transforms knowledge sharing and drives adoption with video-centred training for the deployment of CRM to their 3,000+ global team

“Adoption is critical to the success of our programme. We looked at Digital Adoption Solutions that would help us to embed help & training within Salesforce. We selected Improved Apps & nativevideo as a combined solution to deliver in-platform contextual training content, with both text and video formats. Thanks to our No-Classroom Training approach and the support of our Partners, we have been able to eliminate overhead costs and delivered a great user experience, with the learning required readily available on demand.”

— Ben Murphy, Vice President, Global Sales Enablement, Brambles

Brambles logo and a service worker photo
Photos of the Supermums team and the Supermums logo

Non-Profit | Salesforce Platform | Video Operations use case

Team Supermums adds video to transform the way in which its Community of trainees engage with each other, create and share content and deliver great Salesforce experiences

“By adding video, we have been able to offer more options to engage with our Supermum trainees and volunteers across multiple time zones around the world. It is allowing us to scale up our programme, offer personalised support and allow our Supermums to add a video element to their CVs that sets them apart from the rest of the talent pool.”

— Vicki Moritz-Henry, Head of Training, Supermums

Logistics | Sales & Service Cloud | Training use case

Open English adds Video Interviews to its Salesforce-based recruitment process to help scale their remote recruitment of teachers, supporting their growth over 20+ countries and 650,000+ students

“We had a very positive experience with the nativevideo team, they use a consultative approach making for an amazing partnership. In the first month after implementation we were able to reject 17% of the candidates from consideration, saving us hours, and candidates onboarding score increased by 35%.”

— Brooke Bracy, Academic Operations Manager, OpenEnglish

Illustration of different people in speech bubbles alongside a photo of a man talking on a video call
Illustration with a photo of a man who is recording a one-way video interview. The image also includes the Arch MI logo

Financial Services | Sales Cloud | Video Messages use case

Arch Mortgage Insurance transforms Customer Engagement with the use of video messaging directly from within their Sales Cloud processes.

“Video Messages add a personal touch to our communication and enable us to get closer to our Customers, resulting in higher engagement and better relationship with a direct impact on our business. The availability on mobile and desktop, the ease of use and the amazing support from the Nativevideo team make this a truly successful partnership.”

— Valerie Ausband, SVP – Nat. Field Sales, Arch MI

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