“Mobile workers are the face of brands. Today, their role is even more essential, according to research in the fourth edition of the Salesforce State of Service report.”

Great article by Eric Jacobson on the Salesforce blog this week, with highlights from the latest stats related to Field Service operations.

We particularly like the angle and the emphasis on the role of mobile workers as “Protectors of Revenues”.

Illustration of mobile workers

What are the 3 key pillars to deliver on the expectation that they protect companies revenues?

  1. They are the face of the brand
  2. They drive loyalty both with their solution and with their attitude and professionality
  3. They identify requirements and solution gaps to enable upsells

At NativeVideo we help mobile workers be better at their job:

  • Increase first time fix rate thanks to pre-service customer videos,
  • Provide unprecedented visibility into their work thanks to video Service Reports,
  • Drive upsells by contextualising the upsell opportunities that they are sending to the Sales team with video-enabled leads.

If you want to learn more check us out on the AppExchange by searching “ServiceVideo”, or get in touch today!

Link to the article.

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