Support2024-04-16T17:25:12+00:00

Support

If you need our help with any aspects of Vinton or our other Nativevideo solutions, we’re happy to help. Get in touch using the details below.

Salesforce Available on AppExchange logo
Illustration of a woman on a phone call wearing a headset with a Salesforce screen in the background

SLA

We provide ongoing Customer Support for the duration of your Subscription, acting as a second line of support for all the questions and issues related to our solution that are unable to be solved by your Client Salesforce Team or Salesforce Partner.

A Client-designated contact person, after an initial assessment, may contact us via email at support@nativevideo.co. Upon receipt of a Support query, Nativevideo shall use reasonable endeavours to respond within 2 working days. Our working days go from Monday to Friday from 8.00 AM to 5.30PM GMT/BST.

FAQs

Which Generative AI engine does Vinton use to summarise calls?2024-04-11T13:54:10+00:00

Vinton is integrated with OpenAI GPT4 AI engine via an Enterprise API subscription. We have built our infrastructure with a flexible approach, and a different AI engine can be plugged to perform the Generative AI tasks related to summarisation, extraction of next steps and follow-up email drafting. For example Gemini (from Google) or similar alternatives can be selected. This ensures that the results are always of the highest quality and we have the flexibility to evolve the solution as the requirements of our customers evolve, as well as keeping up with the pace of innovation in this fast moving technology and solution space.

What do the default prompts in Vinton do?2024-04-11T13:41:55+00:00

Vinton comes with default prompts for Title generation, Summarisation/Minutes, Next Steps and Follow-up email drafting. These default prompts are tried and tested and provide excellent out-of-the-box results. Vinton’s prompts are flexible and can be modified (Org-wide edits) to cater for specific needs and requirements in terms of contextualisation and output format, ensuring the best and most appropriate output is always generated for the evolving needs of organisations and their processes.

How does Vinton integrate with Salesforce?2024-04-11T13:40:53+00:00

Vinton is natively integrated with Salesforce. Video Calls and Audio Notes are custom objects part of the package and provide all the flexibility and customisation of any native object in Salesforce. Calls and related notes are automatically added to the participants’ records in Salesforce (Internal Users, Contacts, Leads) and to their related records (e.g. Accounts, Opportunities, Cases, any custom object). Transcripts and generated text can be customised to be added automatically to specific fields (e.g. populating “Next Steps” in an Opportunity), notifications are sent from Salesforce to the Internal Users participating after each call, with the summary of the call, the next steps, and a link to the related Salesforce records. Call recordings are also visible in via the Salesforce Mobile App, and the same app can be used to record ad-hoc audio notes too.

What do users need to do to have Vinton join a video call?2024-04-11T13:38:21+00:00

In order to have Vinton join a video call and take notes, the only action required on the part of the users is to invite Vinton to the same meeting in the calendar. In your Org, Vinton will have a dedicated email address with related calendar. Vinton joins the call, if invited, and can be admitted by the attendees when the call starts.

How quickly are transcripts and insights made available after a call?2024-04-11T09:26:04+00:00

Vinton’s transcription capabilities are powered by both AWS and Deepgram services, each offering support for a diverse range of languages to cater to our global user base.

Transcriptions are typically available immediately with AWS, while Deepgram may take a couple minutes longer due to its asynchronous nature.

AWS transcription services provide extensive language support, covering major languages such as English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, and an array of others. This enables real time transcription across various linguistic demographics, ensuring that Vinton is accessible to teams worldwide. See the latest and most accurate language offerings.

Deepgram offers transcription services in multiple languages, prioritizing accuracy and context. While it excels in English, additional language support includes widely spoken languages such as Spanish, French, as well as others like Hindi, Japanese, and Russian, covering a significant linguistic spectrum for diverse transcription needs. See Deepgram’s language offerings.

With both AWS and Deepgram, you can select the transcription service that best fits your language requirements and accuracy expectations, ensuring that Vinton’s transcriptions are as reliable and inclusive as possible.

How does Vinton handle technical jargon or industry specific terminology?2024-04-11T09:08:14+00:00

Vinton can be tailored with a custom dictionary to accurately transcribe and interpret industry specific language.

Do I need a unique email address to use Vinton for call notetaking?2024-04-11T09:07:48+00:00

Yes, Vinton operates with a specific assigned email account so that it can be invited to join calendar meetings and join as a participant in a scheduled call.

We recommend using something like: vinton@[insertyourdomain].

What is the typical implementation timeline for TalentV.ai?2024-04-11T08:43:17+00:00

The typical TalentV.ai implementation timeline can vary depending on the complexity of your setup. Most basic installations can be up and running in a matter of hours, while more involved configurations may take a bit longer. We strive to make the transition as smooth and swift as possible.

How customizable is the TalentV.ai application? Can it be tailored to fit our specific recruitment2024-04-11T08:41:53+00:00

TalentV.ai is designed to be flexible, ensuring it can be tailored to your distinct recruitment workflows.

Built within the Salesforce ecosystem, it leverages the native customization capabilities Salesforce provides. This means it can be fine-tuned to match the specific functionalities and processes your Salesforce org supports. Moreover, our team is available to assist with any bespoke development
to meet your particular needs.

Are there any system prerequisites for installing TalentV.ai in our Salesforce Org?2024-04-11T08:40:09+00:00

Yes, before installing TalentV.ai, it’s essential to install the NativeVideo package, as our application is
built on top of it. Once you have NativeVideo in place, you can proceed with the TalentV.ai package
installation.

How is Vinton different to Otter, Fireflies, Gong etc?2024-04-04T12:55:04+00:00

Vinton doesn’t just record video calls, but also enables users to add audio notes and consistently capture all non-video call updates. Vinton summarises calls and notes, drafts follow-up emails, automates the list of next steps, and stores all this valuable information directly against the relevant records in Salesforce. Vinton automatically sends an email to your inbox after your call recording or note, with the call summary and next steps within it, and links back to Salesforce.

Vinton allows call recordings and notes to be shared when appropriate. You can customise the AI prompts, add keywords related to your business that the AI will recognise correctly each time.

Vinton is native in Salesforce so all the text data generated from calls is stored where Einstein AI can use it to derive insights for your business.

Looking for Alfred but can’t find the right page?2024-04-09T09:46:20+00:00

Alfred has been renamed to Vinton.  There were two reasons for this.

Firstly, our ambition for Vinton is better served with this unique name and brand, one that we can fully own. Vinton will help us in building the narrative of how impactful and transformative its technology can be.

Secondly, Alfred / Vinton, has evolved significantly in the past year. It became a core part of our TalentV.ai solution, so we felt that the integration of our Talent solution and our Meeting AI notetaker needed to be more obvious. By changing the name to Vinton, the V of TalentV now perfectly represents the joining of the two solutions.

Do you offer free trials?2024-04-04T13:32:44+00:00

We don’t offer a free trial, but we do offer something better!

All of our solutions come with a freemium offer. Up to five users completely free of charge!

Get started via the AppExchange

Where can I find help or instructions for setting up and using Vinton?2024-03-28T13:26:24+00:00

We have a series of videos in our video library that cover a number of areas for setting up Vinton including

  • installing it in your Org
  • setting up Vinton to use in your Salesforce mobile app
  • understanding the data model
  • and more…

Go to the video library to see all of our training content.

Is authorization required for Vinton to join Zoom calls?2024-03-28T13:34:55+00:00

No, the Vinton (previously Alfred) bot does not need to connect via OAuth to join the call and record your Zoom meetings, and thus no authorization is required.

Will I need to pay Salesforce for more storage space to accommodate all the video and audio recordings?2024-03-28T13:34:59+00:00

You might be concerned about exceeding your standard storage space in Salesforce by saving recording video meetings and audio in your objects. But there’s no need to worry. For all our solutions (except for our Free Nativevideo), we store your files in AWS with a secure connection between AWS and your Salesforce Org. So the video and audio recordings do not affect your Salesforce Org data storage. We also compress video recordings too.

(If you’re using the FREE Nativevideo, your videos are stored in your Salesforce Org, but we limit the recording time to 30 secs, with a maximum 100 videos to minimise the space taken up by video content.)

Does Vinton give my data away to train an AI?2024-03-28T13:26:35+00:00

No. None of the data processed by Vinton is used to train an AI.

Do I need to be using a paid version of Teams, Zoom or Meet?2024-03-28T13:26:41+00:00

No, you can still use Vinton to join, record and transcribe your calls even if you’re using one of the free versions of video conferencing tools Teams, Zoom and Meet.

What other technologies do I need to have to use Vinton?2024-03-28T13:26:46+00:00

You’ll need the Nativevideo platform which powers Vinton. In order to make use of the Meeting Assistant functionalities in Vinton, you’ll need to be using Microsoft Teams, Zoom or Google Meet for your video meetings. Vinton is compatible with Salesforce Enterprise, Unlimited and Developer editions.

Do you offer additional product support post-purchase?2024-03-28T13:27:20+00:00

Premium support is available for all Enterprise-subscription customers.

Are there any setup fees for Vinton?2024-03-28T13:26:52+00:00

No. Standard installation and configuration for setup are included in the price.

Which edition of Salesforce do I need to use Nativevideo solutions?2024-03-28T13:35:12+00:00

Nativevideo solutions are compatible with the Enterprise, Unlimited, Developer and Performance versions of Salesforce.

Which edition of Salesforce do I need to use Vinton?2024-04-04T13:31:21+00:00

Vinton is compatible with the Enterprise, Unlimited, Developer and Performance versions of Salesforce.

Where are the video call and audio note recordings stored?2024-03-28T13:27:02+00:00

During the configuration and setup of Vinton or our other applications, a secure connection is made between your Salesforce Org and AWS. Audio and video files are stored securely in AWS and do not affect the storage space used in Salesforce.

What features are included in the different versions of Vinton?2024-04-16T10:44:44+00:00

No matter if you’re on the free, Pro or Enterprise tier, your version of Vinton comes with all of the features and functions you need for call recording, transcription, summaries and audio notes.

Free Vinton has some limitations on the number of recorded minutes per month and the length of time your recordings are retained. Pro Vinton unlocks any limits on recordings and comes with standard support. Enterprise Vinton builds on that and comes with premium support.

To see all the features included with Vinton, visit our Product page.

How much does Vinton cost?2024-03-28T13:35:23+00:00

We have three pricing tiers for Vinton.

Firstly, up to 5 users is completely free, with 100 minutes of call recordings per user per month and recordings retained for 100 days. We have a Pro tier for 5+ users or those that wish to have unlimited recordings. For 100+ users, we offer custom pricing.

Visit our Pricing page for more information.

Where can I find the recordings and notes that Vinton takes?2024-03-28T13:26:29+00:00

Your Salesforce Admin will add a Vinton component to your Salesforce object layouts for Contacts, Leads, Opportunities and so on. For any attendee to a meeting, if there’s a matching email address in Salesforce, Vinton will automatically add the recording, the transcript, the notes and so on, directly against that Contact or Lead. If the Contact is attached to an Opportunity, Vinton adds the notes there too.

How do I invite Vinton to join a meeting?2024-03-28T13:27:14+00:00

It’s really easy. You simply add or forward an invitation to Vinton’s email and Vinton automatically joins the call.

Every customer has their own dedicated Vinton email address.

What does it mean “powered by Nativevideo”?2024-03-28T14:09:46+00:00

Nativevideo is an established Salesforce native video and audio platform. The platform allows video and audio to be processed, compressed, transcribed and stored against objects in Salesforce, but the media itself does not take up GB of space in your Org so you aren’t charged for storing high volumes of content. Nativevideo stores the content in AWS, with a direct and secure link to your own Org.

Our solutions like TalentV.ai and Vinton are powered by Nativevideo because the platform is the underlying technology that supports the video+AI solutions.

Do you offer discounts for non profit organizations?2024-03-28T13:35:36+00:00

Yes we do. It’s important for us to support good causes. We offer a 20% discount for NPOs.

Get in touch for more information.

Do you offer a free trial of Vinton?2024-03-28T13:35:40+00:00

Yes we certainly do. In fact, it’s better than that. We offer up to five users completely free of charge. The free tier comes with 100 recorded call minutes per user per month and retains your recordings for 100 days. To get started, visit the AppExchange.

Our solutions

Small illustration for talent acquisition
TalentV.ai video in dark blue

TalentV.ai helps recruitment teams achieve faster, smarter, and more predictable growth by harnessing video+AI.

Small illustrated screenshot of Salesforce on desktop and mobile
Vinton blue logo

Vinton is a Meeting AI and notetaking tool that empowers your team to concentrate on the conversations that matter.

small illustration of several different devices with a nativevideo play icon
platform logo blue

Unlock productivity with the Nativevideo platform, powering video & audio recordings & transcriptions, natively in Salesforce.

Small illustration of several mobile phones with service video recordings
Nativevideo logo in dark blue

FREE Salesforce Video Viewer, Recorder and Screen-Capture. Share videos in your Org or via a community.

Small illustration of several mobile phones with service video recordings
servicevideo logo blue

Empower Field Service Teams with video technology, available natively on desktop, mobile, browser & offline.

Small illustration of a video recording for email
leadgenvideo blue logo

Create short, personal & effective Sales comms, from screen-capture demos to first-person messages, directly from Salesforce.

Contact us

Not sure what help you need? Contact us and we’ll get back in touch asap.

Go to Top